Last updated: August 6, 2026
This Refund Policy applies to paid add-ons purchased on playpolicycheck.com. All payments are processed by Paddle.com, our Merchant of Record, and Paddle's own Refund Policy and Buyer Terms govern the transaction alongside this page.
Paid add-ons (for example, a downloadable PDF summary of your questionnaire results) are digital content delivered instantly upon purchase. Because delivery/access begins immediately, standard withdrawal rights for digital goods may not apply once you begin downloading or accessing the content — see Section 3.
If you are not satisfied with your purchase, contact us at [email protected] within 14 days of your purchase, or use the link in your Paddle order receipt to reach Paddle support directly. Please include your order reference number.
We review refund requests case by case and may consider factors such as whether the digital content was downloaded/accessed, the reason for the request, and applicable consumer law.
If you are a consumer in the EU or UK, you generally have a 14-day right of withdrawal for online purchases. Because this product is digital content delivered immediately upon payment, by completing your purchase you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once download/access begins, in accordance with applicable EU/UK digital content regulations. If you wish to preserve your withdrawal right, do not download or access the content before contacting us.
This does not affect any other statutory rights you may have.
If a refund is approved, it will be issued to your original payment method via Paddle, typically within 14 days of approval. Paddle's transaction records will be used to verify eligibility and timing.
For refund requests: [email protected], or via the link in your Paddle receipt.
For general order/billing questions, you may also contact Paddle directly through their buyer support.